GDPR Notice (Information on Data Rights)

1) Applicability

GDPR may apply depending on your location and the context of processing. If GDPR does not apply to your situation, the rights and processes described here are offered as a transparency baseline and may be handled in a similar way, subject to local law and operational constraints.

2) Controller

AxenNow G.K. (Tokyo, Japan) acts as controller for personal data processed via this website. Contact: [email protected] • +81 3-5520-1188.

3) Categories of personal data

• Contact data: name, email, optional phone
• Request content: subject, message text, and any details you share
• Technical data: IP address in logs, user-agent, timestamps, basic error diagnostics
• Preference data: limited cookie preferences (if enabled)

4) Purposes and lawful bases

We process personal data for the following purposes and bases (as applicable):

• Responding to inquiries — contract/pre-contract steps or legitimate interests
• Providing agreed services — contract/performance of an agreement
• Site security and abuse prevention — legitimate interests
• Preference cookies — consent (where required) or legitimate interests for essential functions
• Legal compliance — legal obligation

5) Data subject rights

If GDPR applies, you may have the following rights:

• Access — obtain confirmation and a copy of your personal data.
• Rectification — correct inaccurate or incomplete data.
• Erasure — request deletion in certain circumstances.
• Restriction — request limiting processing in certain circumstances.
• Portability — receive data you provided in a structured format where applicable.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — where processing is based on consent, you can withdraw it.
• Complaint — lodge a complaint with a supervisory authority where applicable.

6) How to exercise rights

Send a request to [email protected] with subject “GDPR request”. Include the email address associated with your communication and the right you want to exercise.

We may request reasonable verification to prevent unauthorized access to your data.

7) Data processors and DPA approach

We may use providers for hosting and communications. Where GDPR applies, we aim to ensure suitable contractual terms and controls consistent with a data processing agreement (DPA) approach, including confidentiality and limited-purpose processing.

8) Retention

Retention depends on the purpose: inquiry records are kept for operational follow-up; service records for documentation and support; security logs for a limited period. We delete or de-identify data when it is no longer needed.

9) International transfers

Transfers may occur depending on provider locations. Where GDPR applies, we take reasonable steps to implement safeguards (contractual controls and access limitations) appropriate to the context.

10) Contact

AxenNow G.K. • 1-9-2 Ginza, Chuo-ku, Tokyo 104-0061, Japan • +81 3-5520-1188 • [email protected]