Privacy Policy

1) Definitions

• Personal data: information relating to an identified or identifiable natural person.
• Processing: any operation performed on personal data (collection, storage, use, disclosure, deletion).
• Controller: the entity that determines the purposes and means of processing.
• Cookies: small text files stored on your device, used for limited site functions.
• Service request: information you submit via contact forms or email.

2) Scope

This policy applies to (a) visitors of AxenNow.click, (b) people who contact us via forms or email, and (c) recipients of operational messages related to a request. It does not cover third-party websites linked from our pages.

3) Controller & contact

Controller: AxenNow G.K.
Address: 1-9-2 Ginza, Chuo-ku, Tokyo 104-0061, Japan
Phone: +81 3-5520-1188
Email: [email protected]
Business ID: JP-AXN-2026-0214

If you have questions about privacy, send an email with the subject “Privacy request”.

4) Data we collect

A. Data you provide

• Full name (required in forms)
• Email address (required in forms)
• Phone number
• Subject and message content (required)
• Consent checkbox confirmation for processing according to this policy
• Any additional details you share in correspondence (e.g., room descriptions, device lists)

B. Technical and usage data

When you browse the site, our servers and security systems may process limited technical data needed to deliver pages reliably:

• IP address (typically in logs), approximate location derived from IP (coarse), and timestamp
• User-agent (browser/device type), referring page, and requested URL
• Basic error diagnostics (e.g., HTTP status codes)

5) Purposes of processing

• Responding to inquiries and clarifying your request
• Providing planning and implementation support for smart device setups
• Operating and securing the website, preventing abuse and spam
• Maintaining quality through limited, privacy-aware performance measurement (see Cookies section)
• Complying with applicable legal obligations

6) Cookies and similar technologies (no Google scripts)

This site may use a small cookie script loaded locally from ./assets/js/cookie.min.js. We do not embed third-party analytics tags or remote trackers. Cookies, if used, are intended for:

• Required/performance: basic site performance preferences (e.g., remembering a cookie preference choice)
• Security: basic anti-abuse protections where applicable

You can control cookies in your browser settings. Some site convenience functions may be limited if cookies are disabled.

7) Legal basis

Depending on your location and the nature of the request, we process data under one or more of the following bases:

• Consent (e.g., the form consent checkbox, optional marketing preferences where applicable)
• Contract / pre-contract steps (responding to and preparing to deliver requested services)
• Legitimate interests (site security, preventing abuse, and ensuring reliable operation)
• Legal obligation (where recordkeeping is required by law)

8) Data sharing

We do not sell personal data. We may share data in limited situations:

• Service providers that help us operate communications and hosting (acting under instructions and confidentiality)
• Legal requests if required by law, court order, or to protect rights and safety
• Business transfers (e.g., restructuring), with appropriate safeguards

9) International transfers

If we use providers that process data outside Japan, we take reasonable steps to ensure appropriate safeguards (such as contractual protections and access controls). Transfers may depend on your communication method (email provider, hosting region).

10) Retention

We retain personal data only as long as needed for the purposes described:

• Inquiry messages: typically retained for operational reference and follow-up
• Service-related records: retained for documentation and support purposes
• Security logs: retained for a limited period, then rotated or deleted

11) Your rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data, as well as to object to certain processing and request data portability.

To exercise rights, contact us using the details above. We may request verification to protect your data.

12) Security

We implement reasonable organizational and technical measures to protect data (access controls, minimal collection, and operational monitoring). No method of transmission or storage is absolutely secure, but we work to reduce risk.

13) Children

This site is intended for general audiences and is not designed for children’s use. If you believe a child has provided data, contact us so we can review and address the request.

14) Changes to this policy

We may update this policy to reflect operational or legal changes. The “Effective date” at the top will be revised accordingly.